FAQs Archive

Where can I buy spare parts / accessories?

Please contact us via WhatsApp 017-5421680 or email to igozoshop@gmail.com ...

30 March, 2022

Will the non-stick coating wear off after sometime?

It is very rare for the non-stick coating to wear off under normal household use. Proper use and care will allow for better performance over...

30 March, 2022

The non-stick coating is now sticking, what can I do?

There could be 3 reasons: A build up of food deposits/residue may have formed on the pan which may originally be the result of an item...

30 March, 2022

Can I cook without oil?

To extend the lifespan of the coating, it’s best to use a small amount of oil when stir-frying or grilling. You do not need oil...

30 March, 2022

What is the lifespan of this wok?

It is difficult to give a number of years, because the service life will differ depending on the conditions of usage and frequency of use. To...

30 March, 2022

Is it true I only need to use medium to low heat to cook?

YES, Hexagonas honeycomb woks are made to save energy, it heats up fast and retain it. Therefore, you only need to use MEDIUM TO LOW...

30 March, 2022

Can I use metal spatula to cook?

Yes, you can. However, we recommend to use NYLON/SILICON OR WOODEN SPATULA. This will further protect the surface of the wok and prolong its lifespan. ...

30 March, 2022

What should I do once I receive the wok?

CLEAN THE COOKWAREFill the cookware with water till it covers all of the non-stick honeycombed surfaces, add some drops of dishwashing liquid and boil for...

30 March, 2022

What should you not use on stainless steel?

To avoid damaging your stainless steel appliances, keep these bad boys away from them: Steel wool and other abrasive tools Glass cleaners Rubbing alcohol Mildew sprays Chlorine bleach Silver polish Oven cleaners...

30 March, 2022