- What is the lifespan of this wok?
It is difficult to give a number of years, because the service life will differ depending on the conditions of usage and frequency of use.
To extend its lifespan, here are some tips that you can follow:
- Use medium to low heat when cooking
- Do not heat an empty wok for too long
- Do not store cooked food in the wok for a long time (one day or longer).
- slightly oil the frying pan/saucepan before first use and then wash and dry it, repeat the process from time to time if you wash the frying pan/saucepan regularly in the dishwasher.
- Is it true I only need to use medium to low heat to cook?
YES, Hexagonas honeycomb woks are made to save energy, it heats up fast and retain it. Therefore, you only need to use MEDIUM TO LOW HEAT and is sufficient for normal cooking.
- Can I use metal spatula to cook?
Yes, you can. However, we recommend to use NYLON/SILICON OR WOODEN SPATULA. This will further protect the surface of the wok and prolong its lifespan.
- What should I do once I receive the wok?
- CLEAN THE COOKWARE
- Fill the cookware with water till it covers all of the non-stick honeycombed surfaces, add some drops of dishwashing liquid and boil for 5 minutes. Throw the water away and repeat this 2-3 times.
- After boiling with water 2-3 times wash the cookware thoroughly with water and dish soap and a non-scratch sponge.
- RINSE & DRY
- CLEAN THE COOKWARE
Hexagonas Honeycomb Wok
GENERAL CARE
- Use plastic or wood utensils, with some ranges, you can use certain metal utensils with the exception of knives and whisks (Refer to the recommendations for use indicated on the packaging or in the instructions included with the product).
- Avoid cutting directly in the pans.
- Do not gouge the non-stick surface. Slight surface marks or abrasions are normal and will not affect the cookware performance.
- After cooking, do not let pans boil dry and do not leave empty pans on a heated burner.
- Always select the proper electric burner size or adjust the gas burner so the flame only touches the bottom of the pan and does not climb up the sides.
- Never leave pans unattended while cooking.
- Let pans cool before cleaning.
FAQ
Helpie FAQ
Helpie FAQ
- Where can I buy spare parts / accessories?
Please contact us via WhatsApp 017-5421680 or email to igozoshop@gmail.com
- Will the non-stick coating wear off after sometime?
It is very rare for the non-stick coating to wear off under normal household use. Proper use and care will allow for better performance over time. Most cases of non-stick wear off have evidence of overheating, scratching and/or abrasive cleaning.
- The non-stick coating is now sticking, what can I do?
There could be 3 reasons:
- A build up of food deposits/residue may have formed on the pan which may originally be the result of an item of food being allowed to overcook in the pan.This can normally be cleaned by filling the pan with water and washing up liquid and leaving overnight. Then use a paste made up of bicarbonate of soda and water rubbed gently over the pan with a non-abrasive sponge (a non-stick scouring sponge).The non-stick coating should then be reconditioned with a little cooking oil wiped over the surface with a paper kitchen towel.
- The frying pan may have been overheated causing damage and discolouration to the non-stick coating. When pans are regularly overheated this will lead to a weakening of the non-stick coating.
- If cleaned in a dishwasher, after each use re-coat the non-stick interior with cooking oil to prevent the non-stick from drying out and ensure the best non-stick performance.
- Can I cook without oil?
To extend the lifespan of the coating, it’s best to use a small amount of oil when stir-frying or grilling. You do not need oil when boiling or stewing.
